Electronic Email Delivery (Complimentary, Same Day): Once you have made your purchase, our Concierge will email you an electronic gift certificate, which contains the description of the experience, a unique booking reference code and redemption instructions. You can then print or forward this certificate on to your recipient (or use yourself).
TRULY Signature Gift Box Delivery: We offer our Signature Gift Box delivery option for an additional charge. Our signature gift boxes are sent in discreet black padded envelopes so as to not ruin the surprise.
- Standard: 2-3 days (delivery Mon - Sat), UK-wide
- Next Day: Order by 12 noon(delivery Mon - Sat), UK-wide
- Same Day: Order by 12 noon (delivery Mon - Fri), London only
- International: E-certificate only
We offer a complimentary gift box and free standard delivery for orders over £250, provided the shipping location is in the UK. At checkout, simply choose the “Complimentary TRULY Gift Box (3 working days)” shipping option, and we’ll pay for your shipping.
If you would like to find out more about delivery options, please do not hesitate to contact us at [email protected].
If you change your mind about your purchase, we will give you a full refund within 30 days of purchase, no questions asked.
In order to qualify for a refund, the experience cannot be booked in or redeemed. We will refund the full purchase amount back to the purchaser. Delivery charges for gift boxes are not refundable.
If you have questions about your refund, please do not hesitate to contact us at [email protected].
In order to make you and your recipient’s shopping experience easier, we offer a flexible exchange policy.
Any unbooked experiences can be exchanged for another experience of equal or lesser value (or if higher cost, simply pay the difference) before the expiry date of the certificate. Note that exchanges cannot be made once an experience has been booked in. A booked experience implies that a booking was made and confirmed.
If you have questions about an exchange, please do not hesitate to contact us at [email protected].