Below you'll find instructions to contact us in order to receive a refund on your order or exchange your experience.
We'll refund any unbooked experiences within 30 days from purchase. To arrange this please contact our concierge team by email (
For any experiences purchased over 30 days ago, we offer exchanges for a monetary gift card of equal value.
Please note that refunds are issued to the purchaser. If you received this experience as a gift, we can offer you an exchange, but not a refund.
You can exchange an unbooked and unexpired certificate at anytime. Contact our concierge team (