CONTACTING TRULY & FAQS

Make memories without the hassle.

All our experiences have been hand picked by our team of adventurers, historians, foodies, explorers and everything in-between. If they love it, you’ll love it.

1. Choose from thousands of experiences on our website and add it to your basket.

2. Once you have checked out, you will receive an e-certificate with your unique redemption code. This is your golden ticket. (If you would like to gift the experience, simply forward this certificate to your recipient.)

3. Use this code to request your booking here with the desired date and time you’d like to attend your experience.

4. Sit back and let us handle the rest. Arrive to your experience knowing we have arranged everything.

Some of our experiences include service charge and others do not. Visit the experience page to confirm whether the experience you selected includes the service charge.

Gift an experience
Our experiences are valid for one year from the date of purchase.

Give a gift card
Think someone will love one of our experiences but not sure which one? Our gift cards are valid for one year and allow your recipient to choose their favourite gift from the Truly collection.

1. Purchase a gift card here & we will email you an e-certificate with your unique gift card code. (This can be forwarded to your recipient.)

2. Using our experience finder, select the experience you would like to attend and add it to your basket.

3. At checkout, use your unique gift card code as your payment method.

4. You will then receive an experience certificate. This is your golden ticket!

5. On your certificate you will find a unique redemption code. Use this code to request your booking here with the desired date and time you’d like to attend your experience

We'll refund any unbooked experiences within 30 days from purchase. To arrange this please contact our concierge team by email ( [email protected] ) or by chat with your order number and we’ll process your refund.

You can exchange an unbooked and unexpired certificate at anytime. Contact our concierge team ( [email protected] ) with your certificate number. We’ll issue you a monetary gift card of equal value to use on any experience on the site.

Please see our Refunds & Exchanges page for more information.

This depends on whether you have a gift card or an experience certificate.

Experience certificate:
On your certificate you will find a unique redemption code. Use this code to request your booking here with the desired date and time you would like to attend your experience.

Gift Card:

1. Using our experience finder, select the experience you would like to attend and add it to your basket.

2. At checkout, use your unique gift card code as your payment method.

3. You will then receive an experience certificate. This is your golden ticket!

4. On your certificate you will find a unique redemption code. Use this code to request your booking here with the desired date and time you’d like to attend your experience

Please see our How to Book page for more information.

Unfortunately, we can’t currently offer bespoke services.

Not to worry, you can try using our live chat bot to see if we’ve answered your question here; otherwise, just shoot us an email at [email protected] and we’ll be back in touch with an answer as soon as possible.

Great, we love to work with new partners to find out how we can best help you meet your business goals. Please reach out to our partnership team at [email protected] with information about your venue and the experience you’d like to feature.

Please see our Feature Your Experience on Truly page for more information.

We've got the perfect gift to impress your employees or clients – from Michelin-starred dining and whisky tastings to luxury getaways. For recommendations and assistance, reach out to our dedicated team at [email protected]