How It Works / FAQs

1. Select an experience and we’ll send you (or your recipient) a beautiful gift certificate

2. When ready, (anytime within 6 months) get in touch with Truly's concierge team to book a date

3. Just turn up and enjoy VIP treatment! (No vouchers or printouts needed)


Delivery Information?


There is a flat rate shipping fee of £5 on UK orders under £250 (£6.5 for Next-Day). Shipping is free on orders over £250. Shipping includes our signature gift box, certificate, and bag. E-Certificates are available for international orders.

Within the UK 1-2 Working Days
E-Certificate Same Day

What is Truly?


  • The world's largest provider of luxury experiences, we source experiences from around the world, with a primary focus on London.

  • A bespoke concierge service to help you organise the perfect experiences for your loved ones


Why Experiences?


  • They’re perfect for the person who’s ‘already got everything!’

  • Our experiences offer exclusive extras you won't find elsewhere

  • Great for foodies - go behind the scenes of a 2-Michelin star kitchen / be greeted by the head chef / help prepare the meal!

  • Great for couples - give them an unforgettable date night


FAQs


What's the returns policy?

We'll issue a full refund within 30 days of purchase as long as no booking has been made. You can exchange any time within 6 months of purchase as long as no booking has been made.

Can my recipient exchange if they prefer something else?

Yes. Truly's concierge team is also on hand to help with personalised suggestions. Just chat with us on the site or give us call.

What times can my recipient go?

As long as there is availability, you or your recipient can go whenever you like. There are no blackout dates or times.

When will my certificate expire?

You have 6 months to contact us to book your experience and a further 6 months to go on the experience.

How do I book my experience?

You can fill in our booking form, send us an email, [email protected], or call us at +44 203 086 7698