Delivery, Returns & Exchanges

The Truly Signature Gift Box

Our gift certificates come beautifully packaged in our luxurious, signature gift boxes. We offer complimentary standard and expedited gift box delivery for orders over £200.

Shipping information:

Complimentary Electronic Email Delivery

For almost instant receipt of your gift certificate, we also offer complimentary Electronic Email Delivery

At checkout, you'll be able to choose your desired delivery method.

All international deliveries will be made via complimentary Electronic Email Delivery.

Returns and Exchanges

30-day Returns: If you change your mind about your purchase, we will give you a full refund within 30 days of purchase, no questions asked.

In order to qualify for a refund, the experience cannot be booked in or redeemed. We will refund the full purchase amount back to the purchaser. Delivery charges for gift boxes are non refundable.

Unlimited Exchanges: Any unbooked experiences can be exchanged for another experience before the expiry date of the certificate. If higher cost, simply pay the difference.

No Restrictions

At Truly we strongly believe that extraordinary experiences shouldn't have restrictions. That means no fine print, and no pesky block-out dates and times. As long as there is availability, it's yours.

We have partnered with One Tree Planted to plant a tree for every Truly gift box ordered.

If you still have questions, just send us an email [email protected] or call us on +44 (0)203 890 3248.