What can we help with?

I want to redeem

Wonderful! Please use this quick form to book in your experience, and let us know about any special requests.

Simply fill in your certificate details

Our concierge will handle the rest and get back to you within 48 hours

Fill out my online form.

I want to exchange my experience

Exchange your experience anytime within 12 months of purchase, as long as we haven't yet confirmed your booking. Use the form below to let us know which experience you'd like to exchange for, and we'll be in touch shortly.

Fill out my online form.

I want to use my gift card

Good news! It's now really easy to use your gift card, without having to call in. Simply add the experiences you want to purchase to your bag, start the checkout process, and check the box pictured below. Enter your gift card number, and finish checking out as usual!

I want to get inspiration / gifting help

I want to check availability of an experience

The quickest way to check availability is on the experience page. Below 'Add to Bag' you'll find 'Specific Date in Mind'. Select your preferred time and date, and our concierge team will get back to confirm.

When can I expect to receive my gift box?

There is a flat rate shipping fee of £5 on UK orders under £250 (£6.5 for Next-Day). Shipping is free on orders over £250. Shipping includes our signature gift box, certificate, and bag. E-Certificates are available for international orders.

Within the UK 1-2 Working Days
E-Certificate Same Day
Outside the UK Same Day (e-certificate only)

I want to ask about something else

No problem! Just use the form below and we'll be in touch as soon as possible.

Fill out my online form.

For urgent enquiries please chat with us or call us on 1-800-608-9618. Please note this number is for customer service only, any other enquiries will be directed to email the relevant department.

Frequently Asked Questions


Why Truly?

At Truly, we believe that the memories gained from shared experiences bring more happiness than material things. This is why we offer the most extraordinary experiences you'll find - in London and beyond. #CollectMemories, not things! Find out more about us.


When must I redeem by?

Experiences must be booked within 6 months of purchase, but you or your recipient can choose a date any time within 1 year of purchase.


How can I cancel my booking?

We're happy to cancel and reschedule a booking once. This, however, must be requested at least 48 hours before the booking (some venues require longer notice) and is ultimately at the discretion of our partner. We will always do our best to accommodate any last minute emergencies.

Inquire about Availability

Fill in the date you'd like to go and we'll email you to confirm availability within 48 hours

Not ready to book yet? You or your recipient are welcome to decide later and let us know up to 6 months after your purchase date.

Fill out my online form.